Frequently asked questions

This FAQ aims to answer your questions about the steps we’re taking in response to Government advice and instruction.

Question

Answer

What changes have Cox Automotive implemented due to the coronavirus emergency?

We have implemented numerous actions since the pandemic escalated and are continuing to do so.

All physical auctions remain suspended but we restarted online auctions, via Simulcast, on 12th May.

Manheim Vehicle Services is now in operation, and with the appropriate safety protocols in place, including Personal Protective Equipment (PPE) and social distancing measures for our colleagues, we are able to allow vehicle movements in and out of our sites.

Our Inspection Services business remains suspended from an operational point of view, but management and support teams remain in place, working remotely, to support customers.

The health, safety and well-being of our employees, customers and partners remains our top priority. We appreciate that this is an unsettling time, but we hope you understand the actions we have taken, and will continue to take, are highly necessary and responsible courses of action.

Vehicle processing risk assessment

Office and call centres risk assessment 

When will your physical locations reopen?

We are closely monitoring the UK Government’s advice and will communicate further once we are able to through our website, social channels and email.

Can I collect my paid for vehicles?

Customers with paid for vehicles to collect should now contact the relevant auction centre to arrange collection. Collection is by appointment only.

There is a strict handover process in place to ensure the ongoing safety of our team members and customers.

Will I be billed for any uncollected vehicles?

No, customers will not be charged for storage during this period, but Manheim’s standard storage terms and conditions will apply to any vehicles purchased from 12th May 2020. View T&C’s here

Do I need to register to use Simulcast?

You simply need to be a Manheim account holder to use Simulcast. For more information click here.

Can members of the public buy via Simulcast

Simulcast is a trade only platform and therefore not open to members of the public.

Where can I view the auction catalogues and auction timetable?

Details of all our Simulcast sales can be found here.

How do I collect any vehicles won?

The relevant auction centre will contact all buyers after each sale to arrange collection. Collection is by appointment only. There is a strict handover process in place to ensure the ongoing safety of our team members and customers.

Can you deliver won vehicles?

We are not currently delivering vehicles won at auction. Collection can be arranged via Movex if required – click here to arrange.

 

How will we know when business operations return to normal?

We are closely monitoring the UK Government’s advice and will communicate further once we are able to through our website, social channels and email.

How do I get in touch with Manheim?

You can contact your usual contacts via email or mobile phone, or email us at buyerservices@manheim.co.uk Alternatively, send us a message via Facebook or Twitter.

Please be patient, our teams are working as quickly as they can and will respond to you.

I have vehicles funded with NextGear Capital, is any support available?

NextGear Capital have implemented several temporary changes, however there are additional options in place should you need their support. For full details, login to their website here to view their Coronavirus FAQs.

 

Are NextGear Capital funding new vehicles?

 

NextGear Capital are continuing to responsibly fund vehicles from auction and trade sources. For details on what can be funded  login to their website here to view their Coronavirus FAQs.

 

How do I get in touch with NextGear Capital?

 

Your NextGear Capital Account Manager remains your primary point of contact, however if they are unavailable please email customerservice@nextgearcapital.co.uk in the first instance. As their team is working remotely, this is the fastest way to get in touch.