NextGear Capital’s customer service highly rated for second year running

NextGear Capital’s customer service highly rated for second year running

An independent survey of NextGear Capital’s customers has revealed high customer satisfaction with the wholesale finance company for the second year running.

Renowned industry benchmarking organisation, The Institute of Customer Service, recently gathered feedback from a cross section of motor dealers about the service they have received from NextGear Capital.

Based on a one to ten scoring system, NextGear Capital received nine plus scores across a whole range of criteria aimed at testing the company’s customer service performance.

High scores of 9.6 and 9.5 were recorded for competence of staff and helpfulness of staff, while 9.3 was registered for speed of service and 9.2 for handling of enquiries.

Further scores within the nine range were achieved for ease of doing business with and quality of information and advice provided.

Liam Quegan, NextGear Capital’s Managing Director comments: “There is no better endorsement of the service we deliver to our customers than from our customers themselves.

“This annual customer survey is conducted by one of the most respected independent customer service organisations in the UK and sets out to gauge how we perform in our day to day interactions with our customers.

“It’s very rewarding to know that we score so consistently highly on a range of key customer service performance criteria, with product reliability, ease of doing business and quality of advice and information, particularly pleasing areas to be singled out for.

“The key objective going forward is to maintain such high standards of customer service across the business, with an aspiration to achieve an even better set of ratings for next year’s survey.”

It’s the second year NextGear Capital has conducted the independent customer survey, and the collective scores they achieved across both years are above the UK average for all business sectors.

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