1) The market: forecasts and projections
“Our used car forecast model predicts 6.41m transactions by the end of 2020, down -19.2% on last year, and -13.0% from the 7.4m average across 2001-2019. With a shortfall of more than one million transactions, it is clear 2020 presents a fundamental shift to the market.”
Philip Nothard, Insight and Strategy Director, Cox Automotive Europe
2) What comes next for the Road to Zero?
“Managing electric vehicles requires a different skillset, specific training and investment. At Manheim Vehicle Services, we’ve focused on all three – equipping our people and our sites with the expertise and tools to support electric vehicles from day one through in-life management, defleet and disposal.”
Pete Bell, Chief Operating Officer, Cox Automotive Europe
3) Building on the subscription economy
"The world is changing, and Jaguar Land Rover is changing with it, adapting to the needs of our customers as well as supplying those who would not normally consider our cars and SUVs. Traditional car ownership may not provide the flexibility required by some.”
Isobel Dando, Managing Director, Pivotal
4) Leaping into digital retail
"Change had been coming down the track anyway, but recent events have made the whole industry look and say, ‘are we behaving in the right way to support our customers?’ Many dealers continued to sell cars through lockdown. That has been a real catalyst for change."
Paul Humphreys, Managing Director of Car Buying and Mobility at Cox Automotive
5) Business strategy for 2021 and beyond
“We've been predicting a significant fall in UK dealer numbers over the past three years and, while clearly horrendous for those affected, what should emerge is a leaner, more profitable and more customer-centric retail environment."
Daksh Gupta, CEO, Marshall Motor Holdings PLC