Frequently asked questions

This FAQ aims to answer your questions about the steps we’re taking in response to Government advice and instruction.

Question

Answer

What changes have Cox Automotive implemented due to the coronavirus emergency?

We have implemented numerous actions since the pandemic escalated and are continuing to do so.

All physical auctions remain suspended but we restarted online auctions, via Simulcast, on 12th May.

On-site vehicle viewings are also available prior to the auction by appointment only, with health and safety measures in place to ensure the safety of our team members and customers. 

Manheim Vehicle Services is now in operation, and with the appropriate safety protocols in place, including Personal Protective Equipment (PPE) and social distancing measures for our colleagues, we are able to allow vehicle movements in and out of our sites.

Our Inspection Services business remains suspended from an operational point of view, but management and support teams remain in place, working remotely, to support customers.

The health, safety and well-being of our employees, customers and partners remains our top priority. We appreciate that this is an unsettling time, but we hope you understand the actions we have taken, and will continue to take, are highly necessary and responsible courses of action.

Vehicle processing risk assessment

Office and call centres risk assessment 

When will your physical locations reopen?

As the current Government guidelines regarding social distancing and mass gatherings remain in place, we have decided to continue with our 'Simulcast only' auction programme during October. Please note our sites remain closed for sales and viewings and that collections are by appointment only.

We have increased our online Simulcast sales programme and have introduced a new support package to help accelerate customers return to business. This doesn't mean that we won't be returning to physical auctions – and will be reviewing this regularly in line with Government advice around social distancing and mass gatherings.

Can I collect my paid for vehicles?

Customers with paid for vehicles to collect should now contact the relevant auction centre to arrange collection. Collection is by appointment only.

There is a strict handover process in place to ensure the ongoing safety of our team members and customers.

   

Do I need to register to use Simulcast?

You simply need to be a Manheim account holder to use Simulcast. For more information click here.

Can members of the public buy via Simulcast

Simulcast is a trade only platform and therefore not open to members of the public.

Where can I view the auction catalogues and auction timetable?

All auctions at this time are 'Simulcast only' and only accessible to Manheim account holders. Please note our sites remained closed for sales and viewings. Collections are by appointment only.

All of our auction sites are running their normal auction programmes and each auction can be accessed via Simulcast for Manheim account holders only. Please note our sites remained closed to the public for sales and viewings.

Details of all our Simulcast sales can be found here.

How do I collect any vehicles won?

The relevant auction centre will contact all buyers after each sale to arrange collection. Collection is by appointment only. There is a strict handover process in place to ensure the ongoing safety of our team members and customers.

Can you deliver won vehicles?

Manheim Logistics is now fully operational. To arrange a delivery please contact the relevant auction site. Alternatively, collections can be arranged via Movex if required – click here to arrange.

 

How will we know when business operations return to normal?

We are closely monitoring the UK Government’s advice and will communicate further once we are able to through our website, social channels and email.

How do I get in touch with Manheim?

For site specific enquiries, please call the relevant auction site as their landline telephone numbers are now open.

Alternatively, you can contact our buyer services team on 0333 136 1750 or email us at: buyerservices@manheim.co.uk

Don't forget you can also send us a message via Facebook or Twitter.

I have vehicles funded with NextGear Capital, is any support available?

NextGear Capital have implemented several temporary changes, however there are additional options in place should you need their support. For full details, login to their website here to view their Coronavirus FAQs.

 

Are NextGear Capital funding new vehicles?

 

NextGear Capital are continuing to responsibly fund vehicles from auction and trade sources. For details on what can be funded  login to their website here to view their Coronavirus FAQs.

 

How do I get in touch with NextGear Capital?

 

Your NextGear Capital Account Manager remains your primary point of contact, however if they are unavailable please email customerservice@nextgearcapital.co.uk in the first instance. As their team is working remotely, this is the fastest way to get in touch.