Frequently asked questions

This FAQ aims to answer your questions about the steps we’re taking in response to Government advice and instruction.

Question

Answer

What changes have Cox Automotive implemented due to the coronavirus emergency?

We have implemented numerous actions since the pandemic escalated and are continuing to do so.

We responded swiftly to the Government’s ‘lockdown’ instruction on 23rd March. Our physical locations, including our auction halls and offices closed by the end of 24th March.

All physical auctions are currently suspended.

Our Vehicle Solutions and Inspection Services businesses are currently suspended from an operational point of view, but management and support teams remain in place, working remotely, to support customers.

The health, safety and well-being of our employees, customers and partners remains our top priority. We appreciate that this is an unsettling time, but we hope you understand the actions we have taken, and will continue to take, are highly necessary and responsible courses of action.

When will your physical locations reopen?

We are closely monitoring the UK Government’s advice and will communicate further once we are able to through our website, social channels and email.

Can I collect my paid for vehicles?

We are sorry but customers cannot collect vehicles until we reopen. This date will be determined by Government advice. Customers will not be charged for storage during this period.

Will I be billed for any uncollected vehicles?

No, customers will not be charged for storage during this period..

How will we know when business operations return to normal?

We are closely monitoring the UK Government’s advice and will communicate further once we are able to through our website, social channels and email.

Getting in touch.

You can contact your usual contacts via email or mobile phone, or email us at buyerservices@manheim.co.uk. Alternatively, send us a message via Facebook or Twitter.

Please be patient, our teams are working as quickly as they can and will respond to you. Please note the landline phones in our offices and auction centres will not be answered at this time.